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Delivery

At acressupply.co.uk we are extremely happy you have chosen us to help you with all your garden needs

We will always endeavour to get your purchases to you as quickly and easily as possible. It is important you understand our methods of delivery and the options that are available to you. Please do remember to check your order thoroughly on arrival: any obvious signs of damage to the packaging should be reported to the driver when signing for the item and in serious cases you may be entitled to refuse delivery – see 'Refusing a Delivery'.

 

We will normally process and dispatch your order within two working days of order placement, subject to stock availability. Actual delivery times after dispatch will depend on the carrier used and delivery address, as well as any special delivery options you select. Typically, mainland UK deliveries take two to three working days; highlands and islands of Scotland, Northern Ireland, Channel  lslands and lsle of Man may take one or two days longer. International delivery times vary upon destination - typically EU deliveries will be three to five working days. Other destinations will take longer. International delivery options can be discussed at the time of order placement.

 

Our courier

We may use a number of different methods to get your order to you but the majority of items will travel Fedex, one of the largest and most reliable courier companies in the country. We entrust them with hundreds of pounds worth of deliveries every day, so we are confident they will get your goods to you without fuss or delay.

FedEx are unique in that they request a contact number for each customer. This is to help the driver in case they run into difficulty finding your location or getting a response from your address once they arrive. 

 

Pallet-sized deliveries

Some larger items such as turf or topsoil will be sent via a pallet service. Please be aware that this is a curb-side delivery service only - the driver will not bring the item into your home. You should check the delivery thoroughly and make sure when you sign for delivery you comment either 'checked' or 'unchecked'. It may take a couple of extra minutes, but the driver should be happy to wait whilst you check inside the packaging to make sure there are no signs of damage.

 

Due to the amount of packaging required, a palletised delivery may take three to four days to arrange but would then be delivered in one to two working days. 

 

Delivery address

As with all couriers, Fedex require a signature to prove to us that they have delivered the item. You should make sure that you are available to accept the delivery and sign for it.

 

You also have the option of specifying a delivery address other than your home address (not available for palletised service).

 

While you were out?

FedEx are a very flexible company and they have given us as many options as they can to ensure their part of the contract is completed and you get your goods. By emailing us, quoting your order reference number, you can instruct the courier to leave the parcel with a neighbour or in a secret location. If you choose to do this please be as detailed as possible and be aware that the safety of that parcel once delivered is your responsibility; we cannot be held responsible for any loss or damage to your order once the item has been delivered. Should you choose a neighbour to accept the delivery on your behalf make sure you ask them to have a good look at the packaging and report any damage to the driver.

 

Change of delivery address

Due to extra charges levied upon us by the carriers, we regret that once dispatched, we are unable to alter the delivery address without the payment of an additional carriage surcharge prior to such alteration. In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.

 

Please give us your correct details

The success of every delivery is based on the information you provide us. Please check the information you give is accurate. We cannot be held responsible for the costs involved should an incorrect address be given and the couriers are either unable to deliver or go to the wrong address. In this event you would be charged for a subsequent delivery to your address. Should you provide incorrect details and the order is lost then you would be responsible for the full cost of the item and its delivery.

 

Delivery Charges

All orders placed at acressupply.co.uk are subject to additional charges for handling, packing and delivery. These are calculated and displayed during the ordering process. We reserve the right to alter these displayed charges after order completion in the event of an incorrect country or area selection. All charges are based on the weight of the goods and the final destination. The easiest way to find out what these charges will be is to go through the checkout procedure and you will be shown the final carriage charges for your destination prior to having to enter any payment details.

 

United Kingdom

Standard weight courier package 3 to 4 days mainland UK
45g to 2.25kg           £4

 

Advanced weight courier parcel 3 to 4 days mainland UK
2.75kg to 9.5kg        £6

 

Standard weight courier package 3 to 4 days to Scottish Highlands and Islands, Channel Islands, Guernsey, Ireland, Isle of Man, Jersey, Northern Ireland
45g to 2.25kg           £6

 

Advanced weight courier parcel 3 to 4 days to Scottish Highlands and Islands, Channel Islands, Guernsey, Ireland, Isle of Man, Jersey, Northern Ireland
2.75kg to 9.5kg        £9

 

Courier oversize pallet 3 to 4 days mainland UK
9.5kg to 500kg         £69

 

Courier oversize pallet 3 to 4 days to Scottish Highlands and Islands, Channel Islands, Guernsey, Ireland, Isle of Man, Jersey, Northern Ireland
9.5kg to 500kg         £98

 

European

Europe: standard weight courier package 3 to 4 days
45g to 2.25kg           £14

 

Europe: advanced weight courier parcel 3 to 4 days
2.75kg to 9.5kg        £34

 

Rest of world

Rest of World: standard weight courier package 3 to 4 days
45g to 2.25kg           £24

 

Rest of World: advanced weight courier parcel 3 to 4 days
2.75kg to 9.5kg        £45