Order process

We appreciate every moment you spend on our website but we are also keen to make sure that when you’re placing an order it takes up a little of your time as possible.

Search for your item

  • Our design team have made sure you find what you are looking for as quickly. You can search by brand by category or even just type in a key word relevant to the product you are looking for. If you still can’t find you item, please email us and we will gladly help you.
Add an item to your basket
  • Once you have found what you are looking for enter the quantity you would like to order and click add to basket. You can add as many different items to your basket as you like so feel free to continue shopping.

View your basket

  • In the top right section of our website you will see a box marked ‘your basket’. This gives you an indication of how many items you have placed in your basket. At any time you can click on the BASKET symbol and look at the items you have selected so far. You can amend your list of items at any time, so don’t worry if you have forgotten something you can always go back to the store and add more.

Checking out

  • Once you are certain you have got everything you need you will find a “go to check out” button once you click on your basket. Click this button and then follow the on-screen instruction.

Choosing delivery options

  • The standard rate of postage for your order will be calculated for you and it may even be free of charge. There are a number of different additional options you can choose from. If you choose one of these options it will update your basket and re-calculate your total order value.

Making a payment

  • Payment for your order is made through PayPal. This is a highly secure system. Please follow all of the on-screen instructions. Payment will not be debited from your account immediately, it will be taken shortly before the item is despatched.


  • You will receive email notification that your order has been received and another email once your order has been despatched. On this second email you will see the method of delivery and any reference number that may be relevant to your order.

Safe and Sound

  • Please remember that all the systems we use are completely secure and your online safety is very important to us.
  • Should you experience any difficulty during the online ordering process please contact us on 01373 832591 and we will happily help you.